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End User License Agreement (EULA)

Last Updated: October 27, 2025

This Service Agreement, along with its Annexures (“Agreement”), is entered into by and between:

BillBoox, a company operating under applicable laws, having its registered office at E 504 Golden Icon, Vasna Bhayli Canal Road, Vadodara, Gujarat (“Service Provider” or “BillBoox”), including its directors, promoters, and successors;

AND

The undersigned entity (sole proprietorship, LLP, private limited company, partnership, or any other legal entity) operating the restaurant outlet(s) (“Restaurant”), including its directors, partners, managing members, and successors.

BillBoox and the Restaurant shall individually be referred to as “Party” and collectively as “Parties”.

WHEREAS

  • BillBoox offers cloud-based POS software (“POS Software”) and optional integrated services (“Paid Services”).
  • The Restaurant operates food outlets and seeks to subscribe to the POS Software and Paid Services.
  • BillBoox agrees to provide the Services on the terms set out in this Agreement.

1. Scope of Services

  • BillBoox grants the Restaurant a non-exclusive, non-transferable, limited license to use the POS Software and access Services.
  • Title, ownership, and all intellectual property rights remain with BillBoox. No rights other than those expressly granted are conferred.
  • The Restaurant shall not transfer, sell, sublicense, modify, reverse engineer, or otherwise exploit the POS Software without prior written consent.
  • Services may be updated or modified by BillBoox to comply with laws, technology changes, or internal requirements.
  • The Restaurant shall provide accurate data to use Services effectively. BillBoox is not liable for errors arising from incorrect data.

2. Consideration & Payment

  • The Restaurant shall pay subscription fees and any additional charges as prescribed by BillBoox.
  • Taxes, duties, or levies applicable to the subscription shall be borne by the Restaurant.
  • No Free Trial & No Refunds: BillBoox does not offer free trials, and all payments are final and non-refundable, including partial usage or cancellations.
  • Manual Renewal: Subscriptions do not auto-renew. Users must manually renew their subscription or contact BillBoox support to extend access.
  • No Cancellation Option: Once purchased, subscriptions cannot be canceled through the platform. Users may leave their account inactive; access will cease if the subscription is not renewed.

3. Obligations of Restaurant

  • Maintain adequate safeguards for all customer data and information.
  • Authorize BillBoox to access transaction and customer data for service improvement.
  • Ensure compliance with applicable laws, regulatory requirements, and third-party agreements.
  • Ensure accurate information about restaurant details, menu, prices, and fulfillment of orders.

4. Payment Processing via BillBoox POS

  • The Restaurant shall comply with transaction authorization, MDR, and refund procedures specified by BillBoox.
  • Refunds shall only be processed through BillBoox in accordance with the specified procedures. No cash refunds shall be allowed.
  • The Restaurant is liable for chargebacks, uncollectible amounts, or fraud and must indemnify BillBoox for such occurrences.

5. Representations & Warranties

  • BillBoox represents that it has the legal right to provide Services.
  • The Restaurant represents that it is legally authorized to use the Services, will comply with laws, and shall indemnify BillBoox for breaches.
  • Services are provided “AS IS” without warranties of merchantability, non-infringement, fitness for a particular purpose, uninterrupted access, or security.

6. Limitation of Liability

  • BillBoox shall not be liable for loss of revenue, profit, data, or indirect/special/consequential damages.
  • Total liability of BillBoox shall not exceed INR 1,000.
  • BillBoox shall not be responsible for acts, omissions, or failures of third-party service providers.

7. Indemnification

The Restaurant agrees to indemnify and hold harmless BillBoox, its affiliates, and employees from claims, losses, damages, or disputes arising from:

  • Use of Services or POS Software
  • Third-party service provider actions
  • Breach of law or third-party obligations

8. Termination

  • BillBoox may terminate immediately in case of breach, fraud, misuse, or illegal activity.
  • Certain clauses survive termination, including warranties, indemnification, intellectual property rights, and confidentiality.
  • Subscription Expiry: Access automatically ceases if subscription is not renewed. No refund or cancellation option is available.

9. Relationship

The Parties are independent contractors. Nothing constitutes a partnership, franchise, or employment relationship.

10. Intellectual Property

  • BillBoox owns all IP in the POS Software, Paid Services, and related materials.
  • The Restaurant shall not copy, modify, distribute, or remove BillBoox trademarks or IP.
  • On termination, the Restaurant must cease all use and return all materials belonging to BillBoox.

11. Confidentiality

  • The Restaurant must maintain confidentiality of BillBoox’s proprietary information.
  • Disclosure is allowed only as required by law or with prior written consent.
  • Data processing by BillBoox may occur to perform obligations under this Agreement; the Restaurant is the sole Data Controller.

12. Force Majeure

Neither Party is liable for delays or failures due to events beyond reasonable control (e.g., war, pandemic, riots). If the event persists for 90 days, the Agreement may be terminated.

13. Disclaimer

BillBoox provides Services in good faith but is not liable for errors, omissions, or third-party actions.

14. Assignment

No Party may assign rights or obligations without prior written consent.

15. Notices

Notices shall be in writing via hand delivery, email, or facsimile, and deemed served according to the mode specified.

16. Governing Law & Dispute Resolution

Governed by Indian law, courts of Vadodara, Gujarat. Disputes unresolved amicably will be settled by arbitration under the Arbitration and Conciliation Act, 1996.

17. Severability & Entire Agreement

  • If any provision is invalid or unenforceable, other provisions remain valid.
  • This Agreement, Annexures, and the Online Terms & Privacy Policy form the entire agreement.

18. Annexure-I: Scope of Services

Basic Services:

  • PoS with Cloud Access
  • Owner Dashboard
  • Basic CRM
  • Inventory & Recipe/Food Costing
  • Reports
  • Centralized Menu Management
  • Notification Management
  • Third-party Integrations
  • E-billing

Optional Add-on Services (Paid):

  • Captain App
  • Inventory Management
  • WhatsApp Bill & Reports
  • KDS

Acceptance

By clicking “I Agree,” the Restaurant acknowledges that:

  • It has read, understood, and accepted the terms of this Agreement, T&C, and Privacy Policy.
  • All payments are non-refundable, no free trial is offered, and subscriptions must be manually renewed.
  • This electronic record is valid under the Information Technology Act, 2000.