made in india

Privacy Policy

Last Updated: October 27, 2025

Introduction

BillBoox (“we,” “us,” or “our”) is a cloud-based restaurant management and POS software committed to protecting the privacy of individuals and businesses using our products and services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use:

  • Our website https://billboox.com
  • Our web applications (Admin, POS, Captain, KDS)
  • Our desktop or local agent software used for printer or device connectivity
  • Any other related services under the BillBoox brand

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following types of information:

  • Contact Information – Your name, business name, email address, phone number, and physical or billing address.
  • Billing Information – Payment details, billing address, and transaction history.
    Note: We do not store or process your full credit/debit card details directly. Payments are securely handled by trusted third-party payment gateways (e.g., Razorpay, Stripe).
  • Business Data – Information you or your business input into our system, including sales transactions, menu items, inventory, employee and vendor details, and customer information.
  • Technical and Device Data – IP address, browser type, operating system, connected device identifiers (e.g., printers, terminals), and usage data collected through cookies and similar technologies.
  • Location Data – Geographical location when using location-enabled features.
  • Communication Data – Emails, chat logs, or support requests exchanged with our team.

How We Use Your Information

  • Service Operation: To provide, manage, and maintain our cloud-based POS and management services.
  • Connectivity: To enable integrations with local printers, devices, or Node.js agents for printing and offline sync.
  • Customer Support: To respond to your queries and provide assistance.
  • Billing & Transactions: To process payments, generate invoices, and maintain transaction records.
  • Product Improvement: To fix bugs, improve usability, and enhance features based on usage data.
  • Analytics: To understand usage patterns, performance, and customer preferences.
  • Communication: To send important updates, security alerts, and marketing materials (you can opt out anytime).
  • Legal Compliance: To comply with applicable laws and enforce our terms.

We do not sell, rent, or trade your personal or business data to third parties.

Sharing Your Information

We may share information only with trusted third parties as follows:

  • Service Providers: For cloud hosting, payment processing, analytics, or customer support.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or restructuring.

All third parties are bound by confidentiality agreements and data protection obligations consistent with applicable laws.

We may share anonymized or aggregated data (which cannot identify you or your business) for analytics or benchmarking.

Data Security

We use commercially reasonable and industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, or loss.

However, no method of electronic storage or transmission over the Internet is entirely secure. By using our services, you acknowledge these inherent risks and agree that BillBoox shall not be liable for incidents beyond our reasonable control.

Data Retention

We retain your data for as long as your account remains active or as needed to provide services, comply with legal obligations, or resolve disputes.

For inactive accounts, we may retain data for up to 12 months before deletion or anonymization, unless otherwise required by law.

Data Ownership & Processing

You retain full ownership of all business and customer data you upload or generate using BillBoox. BillBoox acts solely as a data processor on your behalf and processes such data only to deliver our services.

We may store and process your information on servers located in India or other countries where we or our service providers operate. By using BillBoox, you consent to such cross-border data transfers, subject to adequate safeguards.

Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict data processing.
  • Request data portability to another service provider.

To exercise these rights, contact us at support@billboox.com. We may verify your identity before fulfilling such requests to protect your account security.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and customize content.

You can manage or disable cookies through your browser settings. We may also use third-party tools like Google Analytics for understanding user behavior.

Third-Party Links

Our website or apps may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their privacy policies before sharing any information.

Children’s Privacy

Our services are intended for business use and not for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or in-app notification, and the “Last Updated” date will be revised.

We encourage you to review this policy regularly.

Limitation of Liability

To the fullest extent permitted by law, BillBoox shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use our services, including data loss, service interruption, or unauthorized access, even if advised of the possibility of such damages.

Compliance

We comply with applicable data protection laws, including:

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The General Data Protection Regulation (GDPR) where applicable

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or your data, please contact us at:

  • Email: support@billboox.com
  • Address: E 504 Golden Icon, Vasna Bhayli Canal Road, Vadodara, Gujarat

Subscription, Refund, and Account Access

BillBoox services are offered through paid subscription plans. By using our services, you acknowledge and agree to the following terms regarding subscriptions:

  • No Refunds – All payments are final and non-refundable once completed.
  • No Free Trial – BillBoox does not provide any free trial or trial period.
  • Manual Renewal – Subscriptions do not auto-renew. Users must manually renew their subscription or contact our support team to extend access.
  • No Cancellation – There is no option to cancel a subscription through the platform. Users may leave their account inactive if they do not wish to continue using it; access to services will cease if the subscription is not renewed.

For full details, please review our Cancellation & Refund Policy

By using our cloud-based services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.